SkinMedica FAQ


How much is shipping?

Shipping is calculated at check-out based on your location and weight of the order. 


Why don't you offer free shipping?

I have very slim margins with SkinMedica so I cannot afford to offer free shipping.


What if I have a problem with my SkinMedica product?

Please contact me for returns for a full refund for the product. Please note that the TNS essentials serum lasts roughly 6 weeks twice a day use, so I cannot refund you if you have used a majority of the product.


TNS essentials pump problems? Try priming the pump by firmly pressing your finger over the 2 holes to keep product from dispensing, and depress the pump. This will help dislodge air bubbles that may have become trapped. Also store the product upside down. See 0:58 in this video


Can I use my Brilliant Distinctions points?

I am enrolled with the BD program but I do not participate since I would have to individually adjust the price of each order, which I do not have time to do as I am doing this on my own (no staff support). 

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